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Welcome to jewellery-queen.co.uk. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of our products. By using our website or placing an order, you agree to be bound by these Terms. Please read them carefully.
These Terms apply to all users of the website and customers of Jewellery Queen. By accessing our website or making a purchase, you agree to these Terms in full.
All orders are subject to availability and acceptance by Jewellery Queen. We reserve the right to refuse or cancel any order at any time. Payment must be made in full at the time of purchase.
Change of Mind: If you decide you no longer want an item, you have 28 days from the date of delivery to return it for a refund or exchange. The item must be unused, in its original packaging, and in the same condition as when you received it. Faulty Items: If you receive a faulty item, you must report it within 48 hours of delivery. Please inspect your order upon receipt and contact us immediately if there are any issues. Return Process: To initiate a return or report a faulty item, please email us at info@jewellery-queen.co.uk with your order number and details of the issue.
Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Exchanges: If you wish to exchange an item, please specify this in your return request email. Exchanges are subject to availability.
Return Shipping: You are responsible for paying for your own shipping costs for returning an item. Shipping costs are non-refundable.
We value your satisfaction and are committed to resolving any issues. If you have a complaint, please contact us at info@jewellery-queen.co.uk. We will do our best to address your concerns promptly.
Jewellery Queen shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or products. Our total liability to you for any claim arising out of or in connection with the sale of our products shall not exceed the price you paid for the product.
These Terms and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of the UK.
Jewellery Queen reserves the right to modify these Terms at any time. Any changes will be posted on this page, and it is your responsibility to review these Terms periodically.
If you have any questions about these Terms, please contact us at info@jewellery-queen.co.uk. Thank you for shopping with Jewellery Queen!
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